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Returns

RETURNS

Buying on approval - You can return an item within 30 days of receipt of your order at your own expense. Please note that you only need to inform us about your return within 30 days.

Goods exchanged - You can also return the item within 30 days and choose another item instead. The item has to cost less or same as the returned one. Just follow the instructions on your return document that comes with your order. In both cases the item has to be un-used and in new condition. For example, do not send caps in envelopes and don't label any shoe boxes. Both the returned item AND the packaging has to be in un-used as new condition. If the item has been used you will not get a refund and if the package is damaged we will charge a fee of at least 20% of the value of the merchandise or 30 EURO.

If the return is done according to the return document that comes with your order we will either exchange the returning item(s) and send it to you freight-free or refund your money.

Remember to mark the shipping documents with "Product return" and "Shipped with tracking number [your number]". Also include information about the type of product and product value.

TheRoom does not refund shipping costs.

Please use these Return Forms:

    NOTE: We send you an e-mail as soon as we have opened your return. If you would like to exchange the returning item(s) we will send it to you freight-free after we got your return. Not before that. If you have decided to return parts of your order or your total order you will be refunded 1-5 weekdays after you receive an email from us. Attention! At high pressure the process of refunds & exchanges can take up to 14 days.

    Return adress:

    TheRoom
    C/ del Duc, 5. 08002 Barcelona. SPAIN

    Please direct all inquiries regarding return to: info@theroombarcelona.com. Please state your order number in the subject.
    Sizing Chart

    Men's Sizing

    Clothing

    Standard XXS XS S M L XL XXL
    UK/US Chest 32 34 36 38 40 42 44
    UK/US Waist 26 28 30 32 34 36 38
    Italian 38 40 42 44 46 48 50
    French 42 44 46 48 50 52 54
    Japanese 1 2 3 4 5 6

    -

    Shoes*

    Euro 39 40 40½ 41 42 42½ 43 44 44½ 45 45½ 46
    USA 7 8 9 10 10½ 11 11½ 12
    UK 6 7 8 9 10 10½ 11

    -

    Women's Sizing

    Clothing

    Standard XXS XS S M L XL XXL
    UK 6 8 10 12 14 16 18
    US 2 4 6 8 10 12 14
    Germany/Denmark 32 34 36 38 40 42 44
    French 34 36 38 40 42 44 46
    Italian 38 40 42 44 46 48 50
    Japanese 5 7 9 11 13 15 17

    -

    Shoes*

    The conversion of the size chart can vary for every brand. We dont make any diference for women sizes and describe all of them in US Men sizes and European sizes as well.

    Euro 35½ 36 36½ 37½ 38 38½ 39 40 40½ 41
    USA 5 6 7 8 9
    UK 3 4 5 6 7