Buying on approval – You can return an item within 30 days of receipt of your order at your own expense. Please note that you only need to inform us about your return within 30 days.
Goods exchanged – You can also return the item within 30 days and choose another item instead. The item has to cost less or same as the returned one. Just follow the instructions on your return document that comes with your order. In both cases the item has to be un-used and in new condition. For example, do not send caps in envelopes and don’t label any shoe boxes. Both the returned item AND the packaging has to be in un-used as new condition. If the item has been used you will not get a refund and if the package is damaged we will charge a fee of at least 20% of the value of the merchandise or 30 EURO.
If the return is done according to the return document that comes with your order we will either exchange the returning item(s) and send it to you freight-free or refund your money.
Remember to mark the shipping documents with “Product return” and “Shipped with tracking number [your number]”. Also include information about the type of product and product value.
TheRoom does not refund shipping costs.
Please use these Return Forms:
NOTE: We send you an e-mail as soon as we have opened your return. If you would like to exchange the returning item(s) we will send it to you freight-free after we got your return. Not before that. If you have decided to return parts of your order or your total order you will be refunded 1-5 weekdays after you receive an email from us. Attention! At high pressure the process of refunds & exchanges can take up to 14 days.
C/ del Duc, 5. 08002 Barcelona. SPAIN
Please direct all inquiries regarding return to: firstname.lastname@example.org. Please state your order number in the subject.